Terms of service

Jody 925 Jewellery

Welcome to Jody 925 Jewellery. By accessing our website or purchasing our products, you agree to the following Terms of Service, subject to your statutory consumer rights.

Jody 925 Jewellery is an independent jewellery business based in London, United Kingdom, specialising in handcrafted sterling silver and gold jewellery.

1. Our Products

Our jewellery is thoughtfully designed and handcrafted, with attention to quality, detail and individuality.

Due to the handmade nature of our products, slight variations in texture, finish, gemstone colour and appearance may occur. These natural characteristics contribute to the individuality of each piece.

We make every reasonable effort to ensure that product photographs, descriptions, materials and measurements accurately represent the jewellery offered.

2. Orders and Payments

All prices are displayed in the currency selected or shown at checkout.

Payment must be completed using an accepted payment method before an order can be processed.

Once your order has been placed, you will receive an order confirmation.

We reserve the right to decline or cancel orders where there is a genuine issue with availability, pricing accuracy, payment authorisation or suspected fraudulent activity. Where payment has already been taken for a cancelled order, a refund will be provided.

3. Made-to-Order Jewellery

Many pieces from Jody 925 Jewellery are individually handcrafted following an order.

Our standard processing and dispatch timeframe is 7–14 working days, excluding delivery time.

Customisation requests must be agreed upon before production begins.

Standard collection jewellery made after an order is placed remains subject to applicable consumer cancellation rights.

4. Bespoke and Personalised Jewellery

Bespoke jewellery created to a customer’s individual specifications or personalised exclusively for them may be exempt from the statutory 14-day change-of-mind cancellation right.

Where this exemption applies, the item cannot be returned or refunded simply because the customer changes their mind.

This does not affect statutory rights relating to faulty, damaged or incorrectly described goods.

5. Shipping and Delivery

We offer shipping within the United Kingdom and to supported international destinations.

Shipping costs and available delivery services are displayed during checkout.

International orders may be subject to customs duties, import taxes and handling charges.

Where a supported duties-paid shipping service is available, applicable import charges may be collected at checkout. Otherwise, customers may be responsible for charges imposed by the destination country.

Please refer to our Shipping & Delivery Policy for further information.

6. Returns, Refunds and Exchanges

Eligible online purchases are subject to applicable statutory cancellation rights, including the 14-day cancellation period.

Returns, refunds and exchanges are handled in accordance with our published Return & Refund Policy and applicable consumer protection legislation.

Nothing in these terms limits your statutory rights.

7. Jewellery Care

Customers are encouraged to care for their jewellery appropriately to preserve its appearance and condition.

We recommend avoiding unnecessary exposure to harsh chemicals, abrasive materials and activities that may damage delicate settings or gemstones.

Damage caused by misuse, accidental impact or inappropriate care is not automatically considered a manufacturing fault.

This does not affect your statutory rights.

8. Intellectual Property

All original jewellery designs, product photographs, written content, branding and other creative materials displayed on this website belong to Jody 925 Jewellery or their respective rights holders.

Unauthorised reproduction, commercial distribution or use of our protected materials is prohibited without permission, except where permitted by law.

9. Website Use

Customers agree not to use our website for unlawful or fraudulent purposes or interfere with its security and functionality.

We aim to maintain accurate and up-to-date website information, although occasional errors or technical interruptions may occur.

10. Privacy and Personal Information

We respect the privacy of our customers.

Personal information is collected and processed in accordance with our Privacy Policy and applicable data protection legislation.

Our website may use Shopify and other authorised services to process orders, payments and website functionality.

11. Third-Party Platforms

Our jewellery may also be promoted through platforms such as Pinterest, Instagram and other authorised marketing channels.

Purchases completed through our Shopify website are subject to the applicable terms and policies displayed on our website.

Third-party platforms may have their own privacy policies and terms of use.

12. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful, including liability for fraud, death or personal injury caused by negligence, or consumers’ statutory rights.

Any other limitations of liability apply only to the extent permitted by law.

13. Changes to These Terms

We may update these Terms of Service to reflect changes in our business operations, services or applicable legal requirements.

The latest version will be available on our website.

Changes will not retrospectively remove rights already established under an existing order.

14. Governing Law

These Terms of Service are governed by the laws of England and Wales, without depriving consumers in other jurisdictions of mandatory protections that apply to them.

15. Contact Information

For questions about these Terms of Service, orders or our jewellery, please contact:

Jody 925 Jewellery

London, United Kingdom

Email: jody925jewellery@gmail.com

Website: www.jody925jewellery.com

Thank you for supporting Jody 925 Jewellery and independent craftsmanship.