Shipping policy
Shipping & Delivery Policy
Jody 925 Jewellery
At Jody 925 Jewellery, every piece is thoughtfully handcrafted with care and attention to detail. We offer delivery throughout the United Kingdom and internationally, allowing customers around the world to enjoy our handcrafted sterling silver and gold jewellery.
1. Processing & Dispatch Times
Our standard dispatch timeframe is 7–14 working days from order confirmation.
As many of our jewellery pieces are made to order, this allows time for fabrication, gemstone setting, polishing, quality inspection and careful packaging.
Please note that dispatch time does not include delivery time.
Working days exclude weekends and UK public holidays.
If we anticipate a delay, we will contact you with an update.
2. United Kingdom Delivery
We offer delivery throughout the United Kingdom.
Shipping costs and available delivery options are displayed at checkout before payment.
Once your jewellery has been dispatched, you will receive a shipping confirmation and tracking information where a tracked service is used.
Delivery times depend on the selected shipping service and destination.
3. International Shipping
We are pleased to offer international shipping to supported destinations.
International delivery charges are calculated according to the destination, parcel weight and available shipping services.
The total shipping cost will be displayed at checkout before your order is confirmed.
International delivery times vary depending on the destination, carrier and customs clearance procedures.
4. Customs Duties & Import Taxes
International orders may be subject to customs duties, import VAT, taxes and handling charges imposed by the destination country.
Where available, Jody 925 Jewellery may offer a Duties Paid delivery option, allowing applicable import duties and taxes to be collected at checkout and handled through the delivery service.
Where duties and taxes have not been collected at checkout, the customer may be responsible for paying these charges to the relevant customs authority or delivery carrier.
Any applicable charges and delivery arrangements will be communicated as clearly as possible during checkout.
We recommend reviewing the shipping information before completing your purchase.
5. Shipping Costs
Shipping costs are displayed at checkout and may vary depending on the delivery destination, package weight, value and shipping service.
Where applicable, the shipping price may include additional charges associated with international delivery and customs processing.
6. Tracking & Delivery Confirmation
Where a tracked delivery service is used, customers will receive tracking information once their order has been dispatched.
Please ensure that your delivery address and contact details are correct when placing your order.
If you notice an error, please contact us as soon as possible.
7. Delayed, Lost or Damaged Parcels
We take great care to package every piece securely before dispatch.
If your order arrives damaged, is missing or experiences an unexpected delay, please contact us at:
jody925jewellery@gmail.com
Please provide your order number and details of the issue, including photographs where appropriate.
We will investigate the matter with the delivery provider and arrange an appropriate resolution in accordance with your statutory consumer rights.
8. Returns & Exchanges
For information regarding returns, refunds, exchanges and bespoke jewellery, please refer to our Return & Refund Policy available on our website.
9. Contact Information
Jody 925 Jewellery
London, United Kingdom
Email: jody925jewellery@gmail.com
Website: www.jody925jewellery.com
We are happy to assist with shipping enquiries before and after your purchase.
10. Consumer Rights
Nothing in this shipping policy affects your statutory rights under applicable UK consumer protection legislation.