Refund policy
At Jody 925 Jewellery, we take pride in creating thoughtfully handcrafted sterling silver and gold jewellery. Each piece is made with care, attention to detail and a commitment to quality.
We want you to feel confident when shopping with us. Please read our return and refund policy before placing your order.
1. Returns and Cancellations
For eligible online purchases, customers have 14 days from receiving their order to notify us that they wish to cancel or return an item.
Once a return has been requested, customers have a further 14 days to send the jewellery back.
Items should be returned carefully packaged, preferably in their original packaging, with all supplied accessories.
Customers are responsible for return postage for change-of-mind returns, provided this was communicated before purchase.
Please contact us at jody925jewellery@gmail.com to arrange a return.
2. Made-to-Order Jewellery
Many of our jewellery pieces are handcrafted after an order has been placed.
Standard collection designs made to order, including those offered in standard size or metal options, remain subject to applicable statutory cancellation and return rights.
3. Bespoke and Personalised Jewellery
Jewellery created to a customer’s individual specifications or personalised exclusively for them is non-refundable and non-returnable for change-of-mind reasons where the legal exemption applies.
This may include individually commissioned designs, personalised engravings and qualifying custom-made pieces.
These exclusions do not affect your rights if an item is faulty, damaged or not as described.
4. Faulty, Damaged or Incorrect Items
If your jewellery arrives damaged, faulty or incorrect, please contact us as soon as possible at jody925jewellery@gmail.com.
Please include your order number, a description of the issue and photographs where possible.
We will assess the issue and arrange an appropriate remedy, which may include a repair, replacement, exchange or refund in accordance with UK consumer law.
Where an item is faulty or incorrect, we will cover reasonable return postage costs where legally required.
5. Refund Processing
Once a returned item has been received, or you have provided acceptable evidence of its return where applicable, we will process any refund due within 14 days.
Refunds will be issued to the original payment method.
For statutory cancellation returns, the refund will include the original standard delivery charge where required by law. Additional delivery upgrades are not refundable unless legally required.
Your payment provider may take additional time to credit your account.
6. Exchanges
If you would like to exchange an eligible item, please contact us to discuss availability.
Exchanges for a different design, size or metal option may require additional fabrication time.
Any price difference will be discussed before an exchange is agreed.
Exchanges do not replace or restrict your statutory rights.
7. Dispatch and Delivery
Our jewellery is carefully handcrafted, and our standard dispatch timeframe is 7–14 working days.
This is the time required to prepare and dispatch your order, not the delivery timeframe.
Delivery time is additional and depends on the destination and shipping service selected at checkout.
If an order is delayed, we will communicate with you and respect your applicable cancellation rights.
8. How to Contact Us
For returns, exchanges, damaged deliveries or order enquiries, please contact:
Jody 925 Jewellery
Email: jody925jewellery@gmail.com
Website: www.jody925jewellery.com
Please include your order number so we can assist you efficiently.
9. Your Statutory Rights
Nothing in this policy affects your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.